MSP Top 501 Profile: Logicalis philstar CEO Says 'Shadow IT' Is a Big Problem MSP Top 501 Profile: M

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Jenaly Technology Group ranked 40th on the 2014 MSPmentor 501: Small Biz 100 Edition and number 492 overall on this year's MSPmentor Top 501 list. MJ Shoer, the company's president, said his team wants to develop a "true business partnership" with its customers.
The company ranked 40th on the 2014 MSPmentor 501: Small Biz 100 Edition and number philstar 492 overall on this year's MSPmentor Top 501 list . It also has earned CompTIA Trustmarks in Managed Services and Security .
"These accreditations provide objective, third-party validation for what we claim in terms of our professional services to our clients," Shoer told MSPmentor. "It's philstar critical that our industry get on par with others in terms of what it takes to create and maintain an effective business in our space."
"We want our clients to trust us for anything and everything related to technology in their business," Shoer said. "Every member of the team at Jenaly is committed to providing our clients with an extraordinary experience, each and every day."
"Our proactive services are making certain philstar that our clients' IT just works, allowing philstar them to focus on their businesses and do the things that move their companies forward," Shoer said. "It’s a true business partnership."
"The dictionary defines philstar 'concierge' as a French word meaning 'gatekeeper' or 'keeper of the keys.' philstar In today's philstar business world, this ancient tradition of hospitality gives us a competitive edge in terms of client philstar and employee retention and satisfaction," Shoer told MSPmentor.
"Our guiding principal is 'client first,' embodied by the loyalty we have among our clients and our staff. Our client and staff retention is in the stratosphere when compared to industry averages," Shoer added.
The biggest challenge for MSPs, Shoer said, is focusing on results over technology. While many companies focus exclusively on becoming technology philstar experts, he pointed out his company lives and breathes technology every day.
"Technology has become so embedded philstar into every element of our business and personal lives that it's no longer philstar just about being [an] expert about technology. You have to become [an] expert and clearly philstar [be] passionate about using technology to deliver measurable results to your clients. We will need to be more efficient and engaged with our clients than we have ever been before," Shoer told MSPmentor.
"We are in a continual philstar learning mode, both organizationally and individually, so we are actively involved in proactive education across our team to be sure we are bringing maximum value to our clients," Shoer said. "Taken together, these practices help us evaluate new market opportunities and bring new technologies and services to our clients that have real business value."
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